Keynote Address – Navigating Complexity: FedEx’s Path to Simplifying IT Infrastructure

Spring 2024

Gene Sun, the esteemed Chief Information Security Officer of FedEx shares invaluable insights into FedEx’s ongoing journey towards IT simplification.
Key Topics:
-Understanding the Complexity: Gene will begin by identifying areas where IT complexity has grown significantly at FedEx. He will discuss challenges such as the integration of legacy systems with cutting-edge technologies, managing vast data volumes, and ensuring cybersecurity in an increasingly digital landscape.
-FedEx’s Simplification Strategies: Learn about the innovative strategies FedEx is employing to simplify its IT infrastructure. This includes adopting cloud computing solutions, streamlining network operations, leveraging AI for automation and predictive analysis, and implementing robust cybersecurity measures.
-Areas of Continued Complexity: Delve into the aspects of IT infrastructure where complexity continues to be a challenge. Gene will highlight areas like multi-cloud management, data privacy and sovereignty issues, and the integration of IoT devices into existing networks.
-Industry-Wide Challenges and Opportunities: Gene will extend the discussion to the broader IT industry, pinpointing areas that need attention and improvement. He will talk about the necessity for industry standards in cloud computing, the importance of collaborative cybersecurity efforts, and the need for more streamlined regulatory compliance processes.
-Call to Action: In his conclusion, Gene will encourage a collaborative approach to tackling IT complexity. He will emphasize the need for shared learning, industry partnerships, and a collective effort to develop solutions that can benefit all organizations.

Who Should Attend:
-IT and Network Professionals seeking insights into managing complex IT infrastructures.
-CISOs and Security Experts looking for strategies to balance security with operational efficiency.
-Business Leaders and Strategists interested in understanding the impact of IT simplification on business growth and innovation.
-Anyone in the IT industry who is grappling with the challenges of integrating and simplifying complex IT systems.

Session Takeaways:
Attendees will leave this session with a deeper understanding of the complexities facing large-scale IT infrastructures, practical strategies for simplification, and inspiration to collaborate on industry-wide solutions. Don’t miss this opportunity to gain insights from one of the leading minds in IT security and infrastructure at FedEx, a global leader in logistics and delivery services.



Gene Sun joined FedEx in 1997 as a System Analyst, focusing on the design and implementation of large-scale eCommerce and Data Warehouse applications.

In 2000, he entered into management and assumed leadership roles including Manager, Managing Director, and Vice President responsible for the creation of the first-generation FedEx pricing system that supported the global FedEx sales force as well as the entire customer base. He also led FedEx’s global Information Security and Risk Management program for four years ensuring security, brand protection, and regulatory compliance.

In his current role as Vice President of Global Network and Communication Services, Gene is accountable for:

  • Long term strategic vision and business plan for Global Network and Communication program
  • Multi-hundred million dollar budget and globally diverse organization
  • Architecture, implementation and operation of global data, voice, video, customer service/call centers and telecom infrastructure as well as social/collaboration tools/solutions

In May 2008, The ComputerWorld magazine named Gene to the “40 under 40 IT Innovators” list of the most promising IT leaders under 40 years old.

Prior to his studying and working in the United States, Gene was employed for two years in China as a sales engineer for Hewlett-Packard, China, LTD.

Gene holds both a Master of Science degree in Electrical Engineering (MSEE) and a Master of Business Administration (MBA) degree from The University of Memphis.

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