From NOC to AOC: Building Agentic Operations Centers You Can Actually Trust
The NOC is being replaced – not by a product, but by an operating model. Agentic Operations Centers (AOCs) combine AI-driven monitoring, autonomous remediation, and human oversight in a new operational structure that can handle the speed, complexity, and volume of AI-era infrastructure incidents. This session addresses the hard operational questions: which Tier-1 and Tier-2 operations are genuinely ready for agent delegation today, how do you train agent supervisors who can oversee closed-loop systems without being buried in noise, and what does human-in-the-loop governance look like when AI incidents unfold in seconds?
WHY THIS SESSION MATTERS
NY-area enterprises are spending enormous sums on AIOps tools that are underdelivering because they’re being bolted onto NOC operating models that haven’t changed. This session shows what the operating model has to look like for AI-driven operations to actually work.
