Experience is the new benchmark for network operations today. This is due to the proliferation of cloud migrations, SaaS adoption and the increase in work from anywhere. But how do you gain visibility into the user experience when it traverses over networks you do not manage – like ISPs? Join this session to learn from industry analysts and real world users of digital experience network monitoring solutions from Broadcom to learn how they prioritize experience impact of network performance over non-business related up/down issues in order to improve mean time to resolution; or more importantly…mean time to innocence.
Shamus McGillicuddy leads the network management practice at Enterprise Management Associates (EMA). His practice focuses on all aspects of managing enterprise networks, including network automation, AIOps-driven network operations, multi-cloud networking, and WAN transformation.
Prior to joining EMA, Shamus worked as a technology journalist for nearly a decade. He served as the news director for TechTarget’s networking publications. He led the news team’s coverage of all networking topics and published hundreds of articles. Shamus was previously a daily newspaper journalist who covered crime, education, government, and politics. He enjoys reading, fiction writing, and craft beer.
Jeremy Rossbach is Chief Technical Evangelist for NetOps at Broadcom Software. Prior to joining Broadcom Software, he spent over 15 years working in IT, across both public and private sectors, managing data centers for startups, healthcare, financial and federal system integrators. His previous roles as a data center administrator, engineer, architect and manager provided him invaluable insights into the challenges and goals of IT consumers.
Shafeeq Shaikh has over 23 years of experience in the IT industry with a focus on Network & Network Security Strategy, Roadmaps, Architecture and designs with Fortune 50 companies including Enterprises and Service Providers. He’s a passionate Enterprise Network & Security Executive, leading Global Digital Transformation, driving teams to leverage technology to create pragmatic solutions that would enrich customer and business experience. Currently, at Johnson&Johnson, the world’s largest Healthcare company, Shafeeq is driving NextGen Network – Internet First Strategy, enabling digital transformation through SDN, Automation, adoption/integration of Cloud Networks (AWS, Azure, GCP) and Zero Trust Cloud Security Architecture via Secure Access Service Edge framework.
Thomas Campbell has had 26 years in the BPO industry and 15 years with Results-CX. He is from From Corpus Christi, TX and born in Brooklyn, NY. Currently he is the Director of IT – Site Operations for Results-CX including the leader for on premise and remote desktop support teams and end user software support and monitoring. He has a Bachelor’s Degree in Business Management Systems -from Texas A&M.