Industry Keynote – Transforming Digital Availability in the age of AI: AIOps in Practice

NYC 2024

The task of managing availability is as old as the computer itself. Let’s all be honest, things break, and digital infrastructure is not immune. The detail of how approaches to maintaining availability has evolved is intimately related to the nature and form of the waves of revolutions that digital technology has undergone. We are in the midst of another such wave, arguably at least as disruptive as the birth of the internet, namely AI and in particular generative AI. Perhaps unique in this phase of the evolution of IT operations is that the only viable path forward comes from leveraging the underlying innovation inherent in the wave. We will walk you through in this presentation some of the challenges that can be encountered when assuring digital availability and how AI itself plays a critical part in delivering the AI revolution.

Speakers:

Phil Tee is a VP Strategy and Operations, ISG AIOps at Dell and the former CEO and co-founder of Moogsoft,  the pioneer and leading provider of artificial intelligence for IT operations (AIOps). Phil is a serial entrepreneur, inventor, and expert in IT service assurance — a category he was instrumental in shaping through his invention of Netcool (acquired by IBM) nearly 25 years ago. Within 5 years of graduating from Sussex, he co-founded Omnibus Transport Technologies Limited (OTT) to build and market Netcool/Omnibus. Since then, Phil has led numerous companies to successful exits, including RiverSoft (IPO) and Njini (acquired by Riverbed).

More recently at Moogsoft that he co-founded in 2011, he invented the technology that supports over 200 customers worldwide, including SAP, American Airlines, Yahoo!, Verizon, Outsystems, BNYM and HCL Technologies. Moogsoft has 72 patents and more than two dozen peer reviewed publications covering the technology, many of them authored or co-authored by Phil. Phil holds a PhD in Informatics and is also a Royal Society Entrepreneur in Residence.

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