The 2025 Enterprise ISP Experience: Quoting, Implementation, and Experience Insights – Lightyear Triple-T
Join Lightyear CEO, Dennis Thankachan, for a deep-dive into the enterprise ISP experience. Using Lightyear’s proprietary dataset spanning millions of quote, installs, and other ISP datapoints, Dennis will unpack what ISPs consistently get right—and wrong—when it comes to quoting, implementations, and ongoing support.
You’ll learn what drives better vs. worse ISP pricing, how to drive a smooth ISP installation, why some troubleshooting cycles drag, and how to think about aggregator vs. direct carrier partnerships. Whether you’re managing hundreds of sites or a smaller network, this session will help you navigate the complex ISP landscape with data-backed insights.
Dennis Thankachan is the CEO and Co-Founder of Lightyear. Founded in 2019, Lightyear
helps more than 400 enterprises procure, manage, and pay for telecom services through
one connected platform. Its Procurement, Network Inventory Management, and Expense
Management products combine software, AI agents, proprietary data from 1,200+
carriers, and telecom experts to reduce costs, save time, and maintain control across the
service lifecycle.
Before Lightyear, Dennis was a public equity investor at PointState Capital, and before
that, an investment banker at Goldman Sachs. Dennis is also an active investor and
advisor to several high-growth software companies.
