Rethinking IT Operations: The $250 Billion Problem AI Is About to Fix

Enterprise IT operations have long scaled by adding people.

L1 teams, offshore support, and manual response became the norm. But as infrastructure grows more complex and fast-moving, that model is breaking.

In this episode of the Built for Trust Podcast, Nick Lippis sits down with Assaf Resnick, CEO of BigPanda, to unpack the $250 billion problem behind modern IT operations.

They discuss:

• Why operations still depend on human intervention
• How fragmented systems slow response and increase risk
• What’s driving churn across L1 teams
• How agentic AI is shifting operations from reactive to predictive

They also outline a new model: prevent issues, automate L1, and augment expert teams during major incidents.

If you’re thinking about how AI will reshape enterprise operations, this episode makes it real.

New episodes of the Built for Trust Podcast come out every Thursday. Subscribe to get notified. See you next week!