Designing AI That Engineers Can Trust

In this episode of Built for Trust, host Nick Lippis sits down with Ben Hickey of IBM to explore how AI is transforming network operations, automation, and lifecycle management, and why trust is the defining factor in every stage of that journey. Together, they unpack what it takes to build truly autonomous systems, from improving signal-to-noise ratios in data to establishing “LLM scaffolding” that keeps AI outputs reliable and safe. Ben explains how IBM’s approach empowers engineers to move from reactive troubleshooting to predictive insight, bridging analytics and reasoning in systems designed for resilience.

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