Michael Burns is a technology and operations executive with more than 25 years of leadership experience in large-scale service provider network operations. Most recently, he served as Senior Vice President of Network Operations at Charter Communications, where he led 24×7 national NOC operations supporting more than 31 million customers across video, voice, mobile, and broadband services. Over his career he has built, transformed and operated national NOC’s and service desks at Cablevision (now Optimum), Comcast (Xfinity) and Charter (Spectrum).

He has extensive experience transforming operational organizations through data-driven decision making, AI/ML automation, and modern observability platforms. At Charter, he led the execution of a next-generation AIOps ecosystem that enabled automated event detection, workflow, correlation, and self-healing capabilities, significantly reducing incident response times and improving network reliability at national scale.

Today, Michael advises service providers with Burns Consulting Services LLC on NOC and OSS transformation, operational modernization, and AI-enabled operational efficiency, helping organizations integrate advanced analytics, automation, and ITIL-based operational workflows to improve service performance and customer experience.

He holds an MBA in Operations Management from Regis University and earned a Master Certificate in IT Service Management from Villanova University.