From NOC to AOC: Architecting the AI-Driven Operations Center – Kentik Triple-T
This presentation explores the collapse of the legacy, reactive NOC and the rise of the AI-driven Agentic Operations Center (AOC). It outlines how enterprises must strategically delegate operational toil to AI—automating telemetry correlation, triage, and analysis—while preserving human oversight for high-stakes decisions. The session highlights Human-in-the-Loop design, agent-to-agent collaboration, and Zero-Trust guardrails as foundations for safe closed-loop automation. Ultimately, it frames the AOC as both a technological and organizational transformation, elevating engineers from reactive troubleshooting to strategic architecture and autonomous network design.
Faisal Khan is Head of Enterprise Solutions Engineering at Kentik, where he leads the North America field engineering team and drives strategic customer success. With deep experience in building and architecting large enterprise on-premises and cloud network infrastructures, he has consistently delivered resilient, scalable solutions for complex hybrid IT environments. Faisal’s background includes designing mission-critical networks that support high-performance operations across diverse industries. A respected leader and innovator, he focuses on blending network intelligence, automation, and strategic architecture to transform enterprise operations.
