Building an AI‑Enabled eBay: Platforms, Partnerships, and Impact – Main Stage Keynote
As enterprise leaders move beyond AI experimentation, the real challenge is turning intelligence into execution at scale. John Feldmeier, CIO & VP Site Engineering at eBay, offers a candid, practitioner-led view of how eBay progressed from early AI exploration to deploying AI-assisted processes that deliver measurable business outcomes.
John shares hard-earned lessons from eBay’s AI journey, highlighting key decisions, challenges and what ultimately enabled adoption at scale. Real-world use cases will demonstrate measurable impact across operations, support, and business processes. We conclude with some thoughts on what lies ahead as AI becomes foundational enterprise infrastructure—and the challenges leaders must still navigate.
This session is designed for CIOs, CTOs, CDOs, and enterprise architects seeking practical guidance on moving AI from promise to production.
John Feldmeier is CIO & VP Site Engineering at eBay, leading IT, SRE and fleet operations for a global commerce platform. He built the reliability practice, modernized observability, and advanced automation to raise availability and operational readiness. His AI strategy balances AIOps for faster incident response with enabling every eBay employee through safe, intuitive AI tools and workflows. Over two decades at eBay, he has held various leadership roles, consistently driving innovation and efficiency. John holds a Mechanical Engineering degree from UC Santa Barbara and executive education from Stanford. His global experience and strategic acumen continue to propel eBay’s technological advancements.
