From NOC to AOC – Agentic Operations You Can Trust
Building on the NYC “From NOC to AOC” concept, this session focuses on operational trust: how to evolve from human-centric operations centers to Agentic Operations Centers (AOCs) where AI agents handle most monitoring and remediation—but humans still own accountability. It ties directly into ONUG’s 2026 focus on agentic operations you can trust, including standard identity, guardrails, and observability.
Key Questions: – What work should be fully handed to agents in 2026 (Tier-1, Tier-2 incidents, routine changes), and what must remain human-centric? – How do you train and certify “agent supervisors” to oversee closed-loop systems without being buried in noise? – How do you design human-in-the-loop patterns that are fast enough for AI-era incidents yet still satisfy governance? – What changes in org design, skills, and incentives are needed for teams to trust automation?
Takeaways: – A target operating model for AOCs, including roles, skills, and escalation patterns. – Examples of closed-loop NetOps/SecOps where agents deliver measurable MTTR and SLO gains.
Jon Pruskowski is the Sr. Manager of Cloud and Connectivity Engineering of Capital One’s Core Network with responsibilities for cloud connectivity, data center interconnect backbone, and software defined networking. He has over 15 years of experience in technology leadership, solution architecture, and network engineering.
