From NOC to AOC: Transforming Operations in the AI Era
This forward-looking panel examines the evolution of traditional operations centers into AI-driven Agentic Operations Centers (AOCs). Panelists (including NOC/SOC leaders and AI ops specialists) will share how AI is being used today for predictive alerting and automated remediation, and envision next-generation centers where intelligent agents perform most monitoring and troubleshooting tasks. Discussion will cover blending NOC and SOC workflows, training staff to supervise AI workflows, and establishing reliability when machines make split-second decisions. Emphasis is on how enterprises can implement controlled-autonomy: letting AI handle routine incidents while human experts guide policy and handle exceptions.
Neil Anderson has over 30 years of experience in software development and IT solutions. At WWT Neil is an VP in our Global Solutions and Architecture team, with responsibility for over $15B in WWT’s solutions portfolio across AI, Cloud, Networking, Security, Data Center, and Automation. Neil advises many large organizations on their global architecture and IT strategy across Global Enterprise, Global Service Provider, and Public Sector.
