Allen leads McKinsey’s IT Performance Management Practice and is a coleader of the Operations & Technology Practice. He has worked with a broad range of financial services companies on IT and operations strategy and redesign.

Examples of his work include developing:

• a digital strategy for a global universal bank
• an IT infrastructure offshoring strategy for a global broker-dealer
• an online strategy study for a leading US retail/high-net-worth brokerage
• a mid- and back-office redesign project for a commodity-trading organization, focusing on opportunities to reduce errors and implement straight-through processing
• an IT vision project for a global investment bank, to develop the strategy, governance and metrics for the IT infrastructure and application development group

Allen is also a member of the Social Sector Practice and has worked extensively with the Robin Hood Foundation on strategic issues.